Privacy Policy
Effective Date: January 1, 2021

LTS Technology, LLC (“we,” “us,” or “our”), located in Bakersfield, California, provides a range of technology and communication services, including managed IT support, cybersecurity, cloud solutions, Voice over IP (VoIP)/SIP telephony, and related messaging features. We are committed to protecting the privacy of our customers and their end-users in compliance with applicable laws, including the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and other relevant regulations.

1. Information We Collect
We collect limited personal information necessary to provide our services. This may include:
– Contact details such as mobile phone numbers, email addresses, and business information provided during account setup, service agreements, client intake, or support interactions.
– Usage data related to our VoIP/SIP telephony and messaging services (e.g., call/SMS metadata like dates, times, and status for routing and delivery).
– Other service-related data (e.g., account preferences, support tickets) collected to deliver and improve our offerings.

We collect this information directly from you or your authorized representatives, or automatically through service usage. We do not collect sensitive personal information unrelated to our services.

2. How We Use Your Information
We use your information solely to:
– Provide, maintain, and support our services, including VoIP/SIP calling, SMS/text messaging (e.g., service alerts, account notifications, appointment reminders, support updates, and other transactional communications).
– Process and route communications securely.
– Manage accounts, billing, and customer support.
– Ensure service security, prevent fraud, and comply with legal obligations.

We do not use your mobile phone numbers or messaging data for marketing, promotions, advertising, or unrelated purposes. Message and data rates may apply from your carrier.

3. How We Share Your Information
We do not share, sell, disclose, or transfer mobile contact information or messaging consent/opt-in data with third parties or affiliates for marketing or promotional purposes.

This excludes necessary operational sharing with trusted service providers (e.g., telecommunications carriers, messaging platforms, or other vendors) that assist in delivering calls, SMS messages, or related services under strict confidentiality agreements and only as required to provide the service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may also disclose information if required by law (e.g., court orders, subpoenas), to protect rights/safety/security, prevent fraud/abuse, or in connection with a business transfer (e.g., merger/acquisition), with appropriate safeguards.

4. Consent and Opt-Out
For SMS/text messaging features: You (or your end-users) provide express consent by supplying your mobile number during service signup, agreement execution, or when requesting/enabling messaging features, with clear notice that you may receive transactional communications related to our services.

To opt out of SMS messages at any time:
– Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to any message.
– You will receive a confirmation of opt-out.

For help: Reply HELP to any message or contact us directly (details below).

Opting out may limit receipt of important service notifications—consider alternative contact methods.

5. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. This includes encryption where appropriate and secure routing for communications.

6. Your Rights
You have rights to access, correct, update, or request deletion of your personal data where applicable under law. Contact us to exercise these rights.

7. Changes to This Policy
We may update this policy periodically. Changes will be posted here with a revised effective date. Continued use of our services after changes constitutes acceptance.

8. Contact Us
For questions about this Privacy Policy, our data practices, or services:
LTS Technology, LLC
[email protected]]
16613982999
Bakersfield, California, USA

This policy applies to our services and complements any specific agreements with customers.